FAQs
SHIPPING COSTS
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders!
TRANSIT, HANDLING & ORDER CUT-OFF TIME
Q: How long does it take for my order to arrive?
A: Shipments are generally in transit for 5 – 8 business days (Monday to Friday), depending on your location.
Q: What is your order cut-off time?
A: Our order cut-off time is at 11:59 PM (GMT-05:00) Eastern Standard Time (New York).
Q: How long does it take for my order to be processed?
A: Our order handling time is 1 to 4 business days (Monday to Friday).
DELIVERY TERMS
Q: Which carriers do you use for shipping?
A: We use USPS, UPS, and FedEx to deliver our products.
CHANGE OF ADDRESS
Q: Can I change my delivery address after my order has been placed?
A: Unfortunately, we cannot change the delivery address once the order is in transit. If you need to update the address, please contact us at teklinqsales@gmail.com within 24 hours of placing your order.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns for both defective and non-defective products within 90 days of receiving your order. Products must be in new condition and in their original packaging.
Q: How can I exchange a product?
A: If you would like to exchange your product, please follow the return process and place a new order for the replacement.
Q: How do I return my product?
A: To initiate a return, please contact us at teklinqsales@gmail.com. We will provide a free return label that you can download and print.
Q: Are there any restocking fees for returns?
A: No, there are no restocking fees for returns.
Q: How long does it take for my refund to be processed?
A: Once your return is approved, refunds will be processed within 7 business days.
PAYMENT METHODS & CURRENCY
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit/Debit Cards: American Express, Discover, Mastercard, Visa
- Digital Wallets: Apple Pay, Google Pay, Meta Pay, Shop Pay
- Online Payment Platforms: Venmo, PayPal
Q: What currency are transactions processed in?
A: All transactions are processed in United States Dollars (USD).